Schedule changes could happen due to instructor illness, holidays, commitment changes, or emergencies. We will always to our best to keep classes consistent and will notify participants of any changes as best we can.

Rock Cycle & Studio has a 4-hour cancellation policy for daytime classes or 10-hour policy for early morning classes. If you cancel your reservation before this timeframe, your credit will be returned to you. If you cancel after this point, your credit will be lost. Although our booking system will allow a late night cancelation after the 10-hour window for early morning classes, we have the rights to manually apply the class credit in the event of a late cancellation. Unlimited packages (intro offers, monthly recurring, etc.) will be charged $10 plus GST for classes and $50-$80 plus GST for personal training canceled within this timeframe. If three unpaid late cancellations and/or no shows are accumulated on an unlimited package, the package will be frozen until the charges can be applied.

In the event that you do not cancel your reservation within our cancelation window and fail to attend your scheduled class or appointment, your class credit will be lost. Unlimited packages (intro offers, monthly recurring, etc.) will be charged a single reservation rate of $10 for a class or between $50-$80 for personal training. If three unpaid late cancellations and/or no shows are accumulated on an unlimited package, the package will be frozen until the charges can be applied.

WAITLIST POLICY

When classes are booked full, clients can join the waiting list. Joining the waitlist is a commitment to attend and includes the same cancellation policies as regular bookings. A spot may open a few minutes before class time and if you are still on the waitlist, we treat it as being signed up and you will be added to class. If a spot does not open open, you will not be charged. Please, remove yourself from the waitlist if you can no longer attend. There is no penalty or charge for removing yourself from the waitlist at any time, even within the 4-hour window.

We understand delays happen, but your safety and understanding of Rock Cycle & Studio is critical. First timers - Please arrive 15 minutes early to receive a tour and introduction to the studio and the classes and communicate any pre-existing injuries. Students who arrive after class has started will not be admitted to class. The late cancel/no show policy will be enforced for students not admitted to class. No refunds issued for denied entry.